Thank you for shopping with Shickluna Bikes! We stand behind the quality of the bikes, gear, and accessories we sell online. This policy explains how returns, exchanges, and refunds work for purchases made through our website.
1. Return Window & Eligibility
- You may request a return within 30 days of delivery of eligible items.
- Items must be unused, unworn, and in original condition and packaging.
- Products with missing parts, damaged packaging, or signs of use are not eligible for a return.
2. How to Request a Return
To start a return:
- Contact us at (716) 837‑6122 or email your order number and reason for the return via the contact form on our website.
- We’ll review your request and, if approved, provide a Return Authorization (RA) number and instructions.
- Pack the item securely and include all original accessories, manuals, and packing materials.
Important: Returns sent back without a valid RA number or proof of purchase may be delayed or denied.
3. Return Shipping
- Unless we caused an error (e.g., the wrong item was shipped or the item arrived defective), return shipping costs are the customer’s responsibility.
- We recommend using a trackable shipping service — we’re not responsible for lost or missing packages.
4. Refunds
- Once we receive and inspect your return, we’ll notify you about the approval status.
- Approved refunds are processed back to your original payment method.
- It may take several business days for the refund to show up on your statement, depending on your bank or card issuer.
5. Exchanges
- If you want an exchange (like a different size or model), we can either process a return and refund first, or send an exchange once we receive your return — just let us know your preference when you contact us.
6. Non‑Returnable Items
Certain items can’t be returned unless they are defective or incorrect:
- Items marked Final Sale
- Products that have been ridden or used
- Custom builds or made‑to‑order parts
- Gift cards
7. Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or not what you ordered, contact us right away so we can make it right. We’ll cover return shipping if the issue was our mistake.
8. Contact & Support
Got questions about your order, returns, or exchanges? You can reach us at:
Shickluna Bikes
1835 Hertel Ave, Buffalo, NY 14216
716) 837‑6122
